Troubleshooting VPN connection

Common Problems and Fixes:

• Cannot Connect:

  • Ensure your internet connection is active and stable.

  • Verify that the VPN server address in the configuration file is correct.

  • Restart the VPN client and try again.

• Authentication Failed:

  • Double-check your username and password.

  • Ensure your VPN subscription is active.

• Slow Speeds:

  • Switch to a server closer to your location.

  • Disconnect other devices from your network to reduce bandwidth competition.

• VPN Disconnections:

  • Disable power-saving features on your device, which may interrupt the VPN.

  • Check for firewall or antivirus software that might block VPN traffic.

Advanced Troubleshooting:

• Check Logs: Review the OpenVPN or Pritunl logs to identify error messages.

• DNS Issues: If websites do not load after connecting, configure DNS settings to use a public DNS server like Google (8.8.8.8).

• Reinstall the Client: If problems persist, reinstall the VPN client and re-import the configuration file.

Stay secure and enjoy unrestricted browsing with IllusionCloud’s VPN solutions!